Help centre
Add staff to Nfelia and decide what they can see
Open Settings, then Team, and fill in Add team member: their name, email, a password and a role. Choose Staff for day-to-day work, or Admin for someone you trust with money too. Each person gets their own login, and only you decide who is on the team.
Who can do this Only the owner manages the team. Admins and staff do not see the Team tab.
Staff or admin: who sees what
| In Nfelia | Staff | Admin | Owner |
|---|---|---|---|
| Orders, quotes, invoices and receipts, recording payments | Yes | Yes | Yes |
| Catalogue and stock, clients, suppliers, deliveries | Yes | Yes | Yes |
| Tasks and calendar, bookings | Yes | Yes | Yes |
| This month's money on Home, and money due in Tasks | No | Yes | Yes |
| Debts, Expenses, Profit and loss | No | Yes | Yes |
| Refunds, cancelling orders, changing an order's items or dates | No | Yes | Yes |
| Shop Studio, News and offers, signing for the business | No | Yes | Yes |
| Business details, payment accounts, Team, Billing | No | No | Yes |
| Your records (the Records Book) and Purge data | No | No | Yes |
Staff who type in the address of a page they cannot open are sent back to Home with a short message. Every sale they make still takes stock off, so missing goods show up in your stock.
Seats and what they cost
- During your free trial, your team can include 1 staff member besides you, at no cost.
- After the trial, each person besides you is a seat, at ₦5,000 a month each in Nigeria, paid with your month.
- Up to 5 people in all: you and 4 staff. Need more? Email [email protected].
- The Team tab shows Team seats, such as "2 of 3 seats used". When every seat is taken, an Add seats link takes you to Billing.
How to pay for seats, now or with your next month, is in billing and payments. Prices for every country are on the pricing page.
Add someone to your team
Open the Team tab
On a phone, tap More, then Settings, then Team. On a computer, click your picture or initial at the top right, then Settings, then Team.
Fill in Add team member
Type their Full name and Email. Each person needs their own email address: one that is not already on another Nfelia business.
Choose the role
Staff — Day-to-day work, or Admin — Also money, refunds and the shop. You can change it later.
Set a password
At least 9 characters, with a capital letter, a number and a symbol. The box shows which rules are met as you type. A password known from a data breach is refused, so choose a fresh one.
Tap Add member
You see "[their name] added to your team. We emailed them how to sign in." They appear under Team members with their role.
How they sign in
Nfelia emails the new person that they have joined your business, with a Sign in to Nfelia button. The email never contains the password: tell them yourself, in person or on a call.
They sign in at nfelia.com/login with their email and that password, or tap Email me a sign-in link to get in without it. Once in, they can change their password under Settings, then Profile, and turn on phone alerts for their own tasks. Show them how to install the app on their phone.
Change a role, reset a password or remove someone
Everything is on the Team tab, beside each person under Team members:
- Change a role: pick Admin or Staff from the menu beside their name. It changes at once.
- Forgotten password: tap Send reset link. Nfelia emails them a link to set a new one. You never see or choose their new password.
- Someone leaves: tap Remove and confirm. They are signed out everywhere, their phones stop getting your alerts, and their open tasks move to your list. Their sales and records stay in Nfelia.
Removed someone by mistake? Add them again with the same email: they come back with the same login and a new password.
Common problems and fixes
It says "This email is already registered". What now?
That email belongs to someone on another Nfelia business. Ask them to use a different email for your team, such as a new one made for work.
I can't see the Team tab.
Only the owner sees Team and Billing. If you are an admin, ask the owner to add the person.
It says my free trial includes only 1 staff member.
During the trial you can add 1 staff member. To add more now, pay for a month with more seats in Billing.
Every seat is taken. How do I add one more?
In Billing, use Add seats now for the month you are in, or choose more seats when you pay for your next month.
My staff can't see Debts or Expenses.
That is how the Staff role works. Change them to Admin on the Team tab if they need money pages, or keep them as Staff.