Help centre
Help with Nfelia, step by step
Short, step-by-step guides for every job in Nfelia: setting up, adding products, running your website, taking orders, and sending invoices and receipts. Each guide uses the same buttons and words you see in the app, and says what you should see after each step.
New to Nfelia? Start here
Three guides take you from signing up to your first invoice.
Get started
Sign up, the four setup screens, and the first things to do once you are in.
Read about Get startedAdd products
One item with photos and options, or many at once from a spreadsheet.
Read about Add productsSend an invoice
Every invoice starts as an order: add the items, save, then send it on WhatsApp.
Read about Send an invoice
Start
- Set up Nfelia in four stepsSign up, the four setup screens, and the first things to do once you are in.
- Put Nfelia on your home screenAdd Nfelia to your home screen on Android or iPhone, then turn on phone alerts.
- Add your products and pricesOne item with photos and options, or many at once from a spreadsheet.
Sell
- Set up and change your websiteYour shop link, the 10 looks, Shop Studio and Publish, and sharing your link.
- Get your shop found on GooglePaid shops are offered to Google, trial shops stay hidden, and the directory is your choice.
- Handle orders from your websiteCheck the payment, confirm the order, send it out, and keep the customer told.
- Take bookings with a deposit on your websiteLet customers book a time on your website and pay a deposit, then confirm each booking once the money is in.
- Send deliveries and get proof they arrivedSend goods out with a delivery note, and get the customer to confirm or sign on their phone when it arrives.
Get paid
- Send an invoice and get paidEvery invoice starts as an order: add the items, save, then send it on WhatsApp.
- Record payments and send receiptsEvery payment you record makes a receipt. Find it, send it, or put a mistake right.
- Remind customers who owe you, on WhatsAppFind who owes you, send a WhatsApp reminder with the balance, set a pay-by day and record the payment when it comes.
Run your business
- Track your stock and know when to restockAdd stock, take it out or set the count, get warned before an item runs out, and see what your stock is worth.
- Record what you spend and see what is leftRecord what you spend, then see money in, money out and what was left for any month, and download it as a PDF.
- Plan your day with tasks, the calendar and remindersTasks, appointments and job plans, reminders on your phone and by email, and your day each morning.
- Make your Records Book and let anyone check itMake your Records Book, download your plain copy, and let a bank or buyer check any record at nfelia.com/verify.
Your account
- Add staff to Nfelia and decide what they can seeAdd a staff member with their own login, choose Staff or Admin, and know what each can see.
- Pay for Nfelia, add seats, and what happens if you stopPay for a month, add staff seats, cancel, and what happens to your website when the trial or a paid month ends.
Still stuck? Ask a person
Setup help is free. Tell us what you are trying to do and what you see on your screen, and we will walk you through it on WhatsApp. If you are already signed in, More › Contact support in the app reaches the same team.
Questions about price, payment or your data? See questions people ask.
For advice on running the business itself, like invoices, collecting debts, stock and pricing, read our guides for small businesses.
Try it yourself, free
Use everything free for 14 days. No card needed. Free setup help on WhatsApp.