Pay for Nfelia, add seats, and what happens if you stop

Who can do this Only the owner sees Billing and pays. Staff see a message that Nfelia is paused if the owner has not paid.

What Nfelia costs

One plan with everything in it: your website, invoices and receipts, debts, stock, bookings, deliveries, profit, tasks and a free Records Book each paid month. No commission on your sales.

When a price changes, Billing tells you before it does, and a month that starts before the change keeps today's price.

Your free trial

• Everything is open for 14 days, with no card needed. Your trial includes 1 staff member besides you.
• Home shows how many days are left, with Open Billing. Nfelia tells you when three days are left, and again once it has ended.
• During the trial your website works for anyone with the link, but it is kept off Google. Once you pay, Google can show it: see how to get found on Google.
• When the trial ends without a payment, Nfelia and your website pause until you pay. There are no extra days after a trial.

Pay for a month

1. Open Billing

   On a phone, tap More, then Billing. On a computer, click your picture or initial at the top right, then Billing. You see Current plan, with Free trial, Paid or another status.

2. Check the dates

   Under Pay for a month, Nfelia shows the month you are buying, from one date to the next. Paying early never loses days: the new month starts when the one you are in ends.

3. Choose who it covers

   If you have staff, tick each person in the list headed Who does this month cover? You are always covered. Anyone you leave unticked is switched off when the payment goes through.

4. Add spare seats if you need them

   Use + and − beside Staff seats to add seats for people you will hire. You see the Total for the month.

5. Tap Pay for the month

   In Nigeria, Paystack's secure page opens: pay there with your card or another way Paystack offers you. You come back to Billing with a message that the payment was received, and Current plan shows Paid until the last day of your month.

Every payment is listed under Payment history, and Nfelia sends you a note that it went through. You pay on Paystack's own page, and your card details are never stored on Nfelia's servers.

Paying by Mobile Money

In Ghana, Kenya and Cameroon, Nfelia is paid by Mobile Money. Tapping Pay for the month opens Complete your payment:

1. Send the exact amount

   Step 1 shows the amount to send and the Mobile Money number to send it to, with Copy and the steps under How to pay. In Ghana and Kenya, How to pay asks you to message us on WhatsApp for the account to send it to.

2. Upload your receipt

   In Step 2, choose the screenshot or photo of the payment (JPG, PNG, WebP or PDF, up to 5MB). Add the Transaction reference from the payment SMS if you have it: it helps us find it.

3. Tap I have paid: send my receipt

   Billing then shows that we are checking your payment. We check every payment by hand, usually within a few hours, and the month opens as soon as it is approved. We tell you in Nfelia and by email.

If your trial or month has already ended, Nfelia stays paused until the payment is approved, so send it a day or two before your end date.

Add staff seats

Each person besides you takes a seat, at ₦5,000 a month. You can have up to 5 people in all: you and 4 staff.

• With your month: tick the staff it covers and add spare seats before you tap Pay for the month.
• In the middle of a paid month: use Add seats now in Billing, choose how many, and tap Pay for the seats. They last until your month ends; next month you choose again.

Then add the person on the Team tab: see how to add staff and choose what they see.

When a month ends, or you stop

Your records are kept for 12 months. While Nfelia is paused, your records stay safe, and Your records stays open so you can download your plain copy, or a Records Book. The 12 months count from the end of your last paid month (or of your trial, if you never paid), and we email you before anything is deleted. Reminders and the morning plan stop until you pay. See your Records Book.

Cancel

Because nothing renews by itself, you never have to cancel to stop paying: simply do not pay for the next month. If you want it on record, open Billing and tap Cancel subscription at the bottom. Tell us why if you like, then tap Confirm cancellation.

Nfelia and your website stay open until the last day of the month you paid for. After a cancelled month there are no extra days: it pauses the next day. Changed your mind? Pay for a month in Billing whenever you are ready.

A month that has started is not refunded, even if you cancel. A payment taken by mistake, such as being charged twice, is always refunded: message us on WhatsApp with the payment reference. See refunds in our Terms of Service.

Referrals

Know another business owner who would like Nfelia? Open More, then Referrals. Tap Copy Link or Share on WhatsApp to send your own sign-up link.

When a business signs up with your link and makes its first payment with Paystack, you earn a credit that comes off your next month paid with Paystack, one credit a month. The Referrals page shows how much each credit is worth, who signed up, and the credit waiting for you. Referrals work in Nigeria, where Nfelia is paid with Paystack.

Common problems and fixes